How to Communicate with your Technician:
Getting the right repairs at a fair price depends partly on communicating with your technician. Here's what to say and expect:
- Describe the problem fully - Provide as much information as possible. Write down the symptoms and when they occur. If possible, talk directly to the technician who will be working on your car.
- Request a test drive - If the problem occurs only when the car is moving, ask the technician to accompany you on a test drive.
- Don't offer a diagnosis - Avoid saying what you think is causing the problem.You may be on the hook for any repairs the shop makes at your suggestion, even if they don't solve the problem.
- Ask for evidence - If you're not comfortable with the diagnosis, ask the shop to show you. Worn brake pads or rusted pipes are easy to see.