Dear Valued Customer,
Watkin Motors Ford will continue to stay open for business as the Covid-19 position continues to evolve. To ensure that frontline workers like medical personnel and organizations like the RCMP can get to work, we have been deemed an essential service. For the general public we are keeping our parts, service and sales departments fully operational as well.
At Watkin Motors Ford, we are implementing extra procedures to sanitize our facility/vehicles thoroughly. We are practicing physical distancing and any necessary self-isolation. We want to assure our staff and customers that we are following precautions outlined by the World Health Organization and our Government.
To follow the necessary measures properly we have implemented new business practices that are mindful to the health and safety of our staff and customers:
Service Department - Open
- We are no longer permitting customers into the service department but have initiated a “key drop off” service to limit that amount of person-to-person contact.
o By parking your vehicle in a stall, filling out the provided envelope and leaving your keys in there, you do not have to worry about coming in contact with anyone.
o Once we get to your vehicle, we will give you a confirmation phone call and once it is completed, we will call you again and collect payment over the phone.
o If you would like to schedule a service appointment you can call (250) 260-3411 or email: email@example.com and we will be happy to assist you.
- There will no longer be shuttle service.
- Our detail department (29th street Autoplex) is closed to the public so we are no longer washing cars.
Parts Department - Open
- We are no longer permitting customers into the parts department. We have created a “Parts Pick Up” service to limit the amount of person-to-person contact
- On our website under “Shop Accessories” we have provided an array of parts that you can look through.
- If you require parts for pick up, you can order them by phone: (250) 545-0615 or by email: firstname.lastname@example.org
- At that time, we will arrange payment method as well as pickup options.
Sales Department – New & Used Open
- Ford of Canada has also released special incentives that include the following for anyone that is in need of a new vehicle:
o 3 months of deferred payments on most new finance contracts
o $1,750 - $2,250 first 3 payments on us, which is cash in your pocket
o Visit: www.watkinmotors.com to view our whole inventory
- If you are enquiring about payment deferrals on an existing account please contact Ford Credit Canada Customer Service at 1-877-636-7346 or visit www.fordcredit.ca/finance
We are all in this together while the Covid-19 situation changes rapidly. If anything changes on our end we will be sure to let you know. Thank you for understanding an stay healthy.
– Team Watkin Motors Ford